Website order support
Questions about an order placed on lifycraft.com, including delivery, damage or missing items.
Customer care
Contact
Choose website order support, custom production review or Etsy Messages so your request stays connected to the correct order and workflow.
Choose the right channel
Keep the request connected to the right order.
Website support is stored privately below. Custom production uses the project-review form, while Etsy order questions should stay in Etsy Messages so the marketplace order history remains attached.
Custom or bulk project
Send the reference, dimensions, material, quantity and intended use through the production-review workflow.
Etsy order support
Open the LifyCraft Etsy shop and use Etsy Messages so the relevant marketplace order stays connected.
Before sending
Share identifiers, not payment details.
Include the website order number, product name and a short description. For delivery or damage questions, keep the packaging and prepare clear photos. Never submit card numbers or account passwords.
Stored customer support
Send a website support request
Your request is saved in our private workflow, so it does not depend on email delivery. Do not include payment-card details.